Shipping and Delivery Policy

Before shipping, all items by included insurance: All major carriers provide free coverage up to certain amounts against unwanted situations. Items can also be insured due to their declared value, but for higher value items, carriers have limits. You can contact us to learn more details.

 

All Damage Claims will be handled by the customer and the Freight Company. vtequipment.com will accept no responsibility once your merchandise leaves our or the manufacturer’s warehouse. However, we will assist you with the paperwork during the process.

 

The products which will be sent from our warehouse usually ship out in 1-2 business days, after the funds clear. We notify you once your merchandise leaves our warehouse, and you will be provided a tracking number. After the tracking number information is given to you, you can get information from the carrier company.

 

The delivery will be made to your curbside, and the buyer will be responsible for moving the merchandise to the desired location from the curbside. The drivers are not responsible for assisting in unloading your merchandise.

 

You will be charged with 9.25% sale tax for the items shipped in TN.

 

Shipping Methods: We send the merchandise with ground shipping.

 

In some cases, specific locations might be considered residential areas even though the shipment is made to a business. In this case, there will be a slight difference in the shipping cost. The buyer will be informed, and it will be reflected by the buyer.

 

If the shipping address is limited access, additional fees may apply.

 

Free Shipping: Free ground shipping is available on selected categories and products with “Free Shipping” labeled in 48 continental USA.

 

Free shipping doesn’t include lift-gate assistance, inside delivery, shipping at special conditions like expedited shipping.

 

Shipping Address: Please check the details below to get us to provide you an exceptional service.

 

No residential and PO Box address delivery.

Be sure your shipping address is correct.

Please write your business name as well.

Make sure your phone is accurate. We will use the best and the quickest way if we need to get in touch with you during the shipment process.

Call Before Delivery: If you request “call before delivery,” the carrier primarily will call you 24 hours before delivery and set an appointment, but this service may apply an additional fee. Some carriers also offer more than “call before delivery,” such as “arrival notification,” “delivery appointment,” etc. Please contact us for more details.

 

Changing Shipping Address: If a shipping address change is requested, the shipping fee changes and carriers charge an additional fee. We will contact you via text or e-mail and inform you about the extra cost.

 

Redelivery: Please be aware of the redelivery charge if the delivery is not successful.

 

Split Shipment: A large order that contains more than one item can be split due to changes in stock, different shipping locations, or customers’ demands. Therefore, customers receive their orders in multiple packages on different days. Please contact us for details.

 

Lift-Gate Service: Mostly purchased items are heavy, so that you may need a lift-gate. If you don’t have a loading dock, trailer access, you can contact our sales representative and take a quote. Please be aware that drivers don’t have any responsibility during the unloading process of the equipment from the truck.

 

Delivery

Inspecting Delivery in Case of Any Damage/Missing/Lost

Check all the shipments outside in case of damaged/missing/lost items before the driver leaves. Do not let the driver rush you!

Be sure all boxes which contain equipment and parts are present.

Check all equipment from top to the bottom after you open the boxes.

If your order is completely damaged, don’t sign papers and refuse the delivery instea.

Please take pictures of the damaged item, take notes and contact us as soon as possible so we can ship you a new item.

During the assessment, if you find any damage such as dents, dings, creases, holes:

Take pictures

Note them on the delivery bill.

If your order has missing/lost parts, take note of the exact name of the part of the item.

Keep your copy of the delivery bill/receipt.

Keep the boxes and other packaging materials of damaged equipment.

Contact the carrier company for a damage inspection.

Contact us within one day.

All items are being checked before shipment in our or manufacturer’s warehouse, but damage can occur during transit. So when you take note of the damage on the delivery bill and sign it, we can apply to the carrier for reimbursement. However, if you sign the receipt but don’t take note of the damage, we cannot guarantee any compensation for the assessed damage.

 

Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

All returns will require prior authorization from the product manufacturer. The buyer is then responsible for paying the return shipping unless the return is due to our error. To be eligible for a return, your item must be brand new, unused condition and in the same condition that you received it. Unfortunately, under no circumstances can we take back an item that has been used. It must also be in the original packaging.

*Manufacturer return policies and restocking fees may vary, please contact us as soon as possible so a return request can be submitted.

Do you offer refunds?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.